Do you need to complain about goods purchased from us?

The terms of warranty repairs are governed by the Commercial Code of the Slovak Republic.

We ask you to remove patterns, codes and passwords on the mobile device. In the case of an iPhone, also to log out of the "find my iphone. It will speed up the claim process.

Please carefully wrap the goods in strong packaging material to protect them from damage during transport, and send the package together with a copy of the note to the address that will be sent to you by e-mail with confirmation of receipt of the complaint after filling out the complaint protocol.

Complaint protocol

Return address
Claim type
IMEI 1 or S/N
Invoice / Order number
Date of purchase by the end customer
Your claim number
Download status
Additional equipment
Fault description

    Special conditions for warranty repairs: 

    1. In the event of an undetected defect or mechanical damage to the goods, we will issue you a price quote for a paid repair, which will be valid within 7 days of its issue. If you do not accept the price offer for the repair, you will be charged an administrative and handling fee associated with processing the claim in the amount of 15 Euros excluding VAT. If you do not comment on the given offer by this deadline, we will consider it as not accepted and the order will be closed without correction. 1a. The conditions in point 1 do not apply to the first complaint of a given piece of goods. 

    2. In case of receipt of goods for complaint, which do not come from EW Distribution a.s. You will be charged a handling and administrative fee of 15 € excluding VAT. 

    3. The usual maximum duration of the repair is 25 days from the receipt of the goods in our warehouse 

    4. The warranty for the work performed and the replaced spare part in accordance with the Commercial Act is 3 months. 

    5. In case of insufficient protection of the goods using packaging material, you will be provided with replacement packaging material at your expense.

    Use qualified post-warranty service

    After the warranty period has expired, and if necessary, we are at your disposal. We carry out both small and large-scale repairs according to the possibilities and the nature of the defect in the shortest possible time. During its existence, our company has gained a reputation among its customers as a really solid company that will always offer a solution to the situation so that the customer is satisfied and can continue to fully enjoy the purchased product.


    iPhone 11 Pro

    Beats Studio Wireless


    Alcatel 1066G CZ

    Alcatel 2003D CZ

    Alcatel 2008G CZ


    Huawei Y5 CZ

    Huawei Y5 SK


    Motorola motog7 POWER SK


    Nokia 150

    Nokia 230 Dual SIM

    Nokia 105

    Nokia 130

    Nokia 3310


    ROBOROCK manuál



    Samsung Galaxy A10 CZ

    Samsung Galaxy A20e, A405


    Mi Compact Bluetooth Speaker

    Mi Vacuum Cleaner

    Mi AirDots Pro

    mi Home Security Camera

    mi Mouse

    Mi Motion nočné svetlo

    GTS watch

    Xiaomi Huami Amazfit

    Manuál pre smartfóny od Xiaomi CZ

    Manuál pre smartfóny od Xiaomi SK

    Xiaomi SK/CZ/EN/HU/DE

    Xiaomi Amazfit GTS CZ  

    Xiaomi Amazfit GTS SK

    Xiaomi Huami Amazfit

    Xiaomi Mi Airdots Pro CZ

    Mi body Composition Scale CZ

    Mi body Composition Scale CZ

    Mi Compact Speaker 2 CZ/SK

    Mi Electric Scooter 2 CZ

    Mi Electric Scooter 2 SK

    Mi Electric Scooter M365 Pro CZ

    Mi Electric Scooter M365 Pro SK

    Mi Electric Scooter M365 Pro SK

    Mi Electric Shaver

    Mi Electric Shaver

    Mi Electric Scooter Essential SK

    Mi Electric Scooter Essential CZ

    Mi Band 5 SK

    Mi band 5 CZ

    Air Compressor SK

    Air Compressor CZ

    Ventilátor Fan 1C SK

    Ventilátor FAN 1C CZ

    Mi Electric Scooter 1S / PRO2

    Mi Wifi Range Extender

    Mi Robot Vacuum Essential

    Mi Air Purifier 2H

    Mi Air Purifier 3H

    Mi Air Purifier PRO

    Viomi S9

    Mi Robot Vacuum MOP P

    Amazfit BIP

    Xiaomi Roidmi EVE Plus

    Xiaomi Mi Air Purifier 3C

    Xiaomi Mi Smart Antibacterial Humidifier

    Xiaomi O Clean X Pro

    Bezkontaktný teplomer manuál

    Bezkontaktný teplomer manuál

    We look forward to getting to know you.

    Send us your contact details and arrange a non-binding consultation
    with one of our professional traders.

    Name and Surname